Privacy Policy

Aene Technologies (“Aene,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services, including Aene Voice, AI chat, online booking, and related tools.

1. Information We Collect

Depending on how you interact with Aene, we may collect:

• Name, email address, and phone number
• Appointment details and booking requests
• Reason for calling, messaging, or requesting an appointment
• Call details, transcripts, summaries, or voicemail information
• Chat messages and information submitted through online forms
• Dental practice or clinic information
• Communication preferences
• Technical information such as IP address, browser type, device type, pages visited, and general usage information

We may also receive information from dental practices and third-party systems connected to our services.

2. How We Use Information

We use information to:

• Provide and operate Aene's services
• Answer, route, summarize, or support calls and messages
• Help patients request or book appointments
• Share relevant requests and communications with dental practices
• Provide customer and technical support
• Maintain security and prevent misuse
• Improve the performance and functionality of our services
• Meet legal, regulatory, and contractual obligations

We may also use aggregated or de-identified information for analytics and product improvement.

3. Patient and Dental Practice Information

Aene may process patient information on behalf of dental practices.

When we do so, we use that information to provide our services, support the dental practice's workflows, and perform activities permitted by our agreements and applicable law.

Depending on the location of the dental practice, patient information may be subject to health and privacy laws such as HIPAA in the United States or PHIPA in Ontario.

Aene does not make clinical decisions, diagnose conditions, recommend treatment, or replace the professional judgment of a dental provider.

4. How We Share Information

We do not sell patient information.

We may share information as reasonably necessary with:

• The dental practice connected to a patient request
• Service providers that help us operate Aene
• Communication, hosting, analytics, AI, and infrastructure providers
• Practice-management systems and other integrations authorized by the dental practice
• Government, regulatory, or legal authorities when required by law

Our service providers may only use information as permitted to provide their services to Aene or the applicable dental practice.

5. Cookies and Website Analytics

We may use cookies, analytics tools, and similar technologies to understand how our website and services are used, maintain security, and improve performance.

This information may include IP address, browser and device information, referring pages, pages viewed, and interactions with our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

6. Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect the information we process.

No system or method of transmission is completely secure, and we cannot guarantee absolute security.

We retain information only for as long as reasonably necessary to provide our services, support dental practice workflows, meet legal or contractual requirements, resolve disputes, and maintain appropriate business records.

Retention periods may vary depending on the type of information and the requirements of the applicable dental practice or law.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where applicable
• Opt out of certain communications
• Ask questions about how your information is collected, used, or disclosed

If Aene processes your information on behalf of a dental practice, some requests may need to be directed to that practice.

To make a privacy request, contact us using the information below.

Information About Minors

Aene is not intended for children to use independently where parental or guardian involvement is required by law.

We may process information about minors when it is provided by a parent, guardian, dental practice, or other authorized person in connection with an appointment or patient communication.

8. Changes and Contact

We may update this Privacy Policy from time to time. When we do, we will update the effective date above and provide any additional notice required by law.

If you have questions about this Privacy Policy or Aene's privacy practices, contact:

Aene Technologies

Privacy Contact
hello@aenedental.com
aenedental.com